Policies

Returns Policy

Our 90-Day, 90% Money Back Guarantee:
Just give us 90 days and we GUARANTEE to change the way you look at yourself in the mirror!

Hello. At 30Glycolic.com, we’d like to make you a promise… a promise to make your skin the model of radiance and good health in as little as 90 days.

How can we promise you this? We can because we believe so strongly in our products and stand behind each and every one of them. We know they will work for you!

All you have to do is give our products an honest try according to the directions for just 90 days and we guarantee you’ll see smoother skin… a glowing complexion… and a reduction of blemishes.

And, if within 90 days you don’t see the results you want, we promise to refund your money.* conditions apply, see details below.

We believe 30Glycolic is the only company in the industry to offer you such a guarantee.

Why is 30Glycolic the only company to make you such a promise? Because we've had friends and family members who've invested hundreds, even thousands, of dollars in skincare treatments guaranteed to work. And when they didn’t, the companies refused to refund any of their money.

At 30Glycolic, we have a different mentality… a different set of ideals. If you don’t see the results you want, then we don’t deserve to keep your money. It’s a simple as that.  

So, what do you have to lose? Try our amazing 30Glycolic products for 90 days knowing you can get your money back less a return fee if you are unsatisfied at any time.

This is our personal guarantee to you!

To return an item, you must follow the simple instructions below. Conditions apply, please read this return policy in full:

• 1. Email us at refund@30glycolic.com with your name, address, phone number, and the reason for your return in order to receive your Return Merchandise Authorization number (RMA #). Make sure the subject line of your email includes your Order Number.
  
  2. Once you receive your RMA #, you must print the email with the RMA # and attach it to your original invoice (if available).
  
  3. Write your RMA # on the outside of your shipping box. Place the email and invoice (if available) and the unused portions of your items in the box and send it to...
  
          30Glycolic.com
          ATTN: Returns
          1200 E. Placita Ardilla
          Tucson, AZ 85718

* This return policy applies to NEW customers only. Any refund must be requested AND products must be received by 30Glycolic BEFORE the 120th day after the order was placed. Products received on or after the 120th day will NOT be refunded. We will NOT accept a postmark or shipping date as compliance with this return policy. We will not issue refunds if a Return Merchandise Authorization number and reason for the return is not included. This policy is in force because we are physically unable to process refunds on or after that date as per credit card gateway company protocol. We are sorry for the inconvenience this may cause you, but we do our very best to provide an extremely generous refund policy and simple procedures to request and receive a refund. All refunds, regardless of reason, are calculated at 90% of the original purchase price excluding original shipping and handling charges which are non-refundable. Refunds will not be given if returned bottles/jars were emptied prior to shipment. There are NO EXCEPTIONS to any of these conditions. The customer is responsible for the return shipping costs. Special conditions apply for promotional discounts and coupons, see details below. Refunds may take up to 30 business days to credit to your account. Please note that your financial institution may take an additional seven business days to reflect this transaction after it has been processed by 30Glycolic. If you have any questions about your return, please email us at refund@30glycolic.com

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Limited Warranty

Our products carry no warranty of fitness or merchantability. We are not liable for any actual or consequential damages associated with our products. Our liability for any defective product is limited to a full refund of the original purchase price.

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Privacy Policy

We do not sell, rent, or share our customer names, or any other customer data to outside companies. Our customers credit card data is strictly confidential.

If you have any questions concerning our Privacy Policy please contact us at info@30glycolic.com

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Disclaimer Notice

Agreement: By purchasing any product from www.30glycolic.com, I understand and acknowledge that I am under no obligation to follow any recommendations made by the seller. I understand the seller does not treat illnesses and any information received is provided to help me (customer) make an educated decision. I assume the risk of any adverse effects or consequences resulting from the use or misuse of any of the suggestions, preparations, or procedures. I hereby release, hold harmless, and discharge the seller, and all of its officers, employees, agents and suppliers from all claims of damages, demands, or actions whatsoever in any manner arising from or growing out of my participation. Products distributed by www.30glycolic.com are not intended to diagnose, cure, mitigate, treat or prevent any disease. Please consult a physician before beginning any new skincare treatment.

Do not purchase any products unless you agree to the previous disclaimer. We cannot be held responsible for any misuse of our products.

Keep all products out of the reach of children.

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Coupons & Promotional Discounts

Coupons are provided to our valued clients as incentives to spread the word about our amazing products to their friends and families. Coupons are also provided to let our clients know how much we value them. Only one (1) Coupon code may be used per order per day. In the case of multiple orders by a client, management reserves the right to package all orders into one shipment. In cases where a client uses a coupon on orders below a promotional amount where the coupon specifies a % or $ amount off orders above the promotional amount (ex. $20 off all orders over $50 excluding shipping), the coupon will be reversed and the charge will be placed on the client's credit card. If the requirements of a promotional discount are not met due to the partial return of an order, the discount and the return fee will be reduced from the original purchase price for any refunds. Client agrees and accepts these policies whenever using any coupon code on 30Glycolic.com.

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